Policies
Thank you for your time to review Joy and Grace Yoga's policies.
All clients participating in any program with Joy and Grace Yoga, including in person, online, group and private sessions are subject to these policies.
At Joy and Grace Yoga, I believe you are a capable adult, and able to be responsible for your own schedule, time management and money. Therefore, if we are going to work together, I expect that you will keep track of your own appointments (and zoom links where applicable), arrive on time, give sufficient notice for any schedule conflicts, complete all forms as required, and manage payments appropriately.
All Group Classes and Workshops -
in person and online
-Respect the time of your fellow students and the teacher, please be on time.
- Arrive for all classes at least at least 5 minutes prior to start of class. This helps everyone be ready to start on time.
-Late arrivals may not be permitted to participate in that class, depending how late you are.
- Missed classes or late arrivals may not be made up.
- Participants are expected to stay for the full duration of all classes. Leaving early is not permitted.
-All participants will be required to complete a medical questionnaire and liability waiver prior to start of any class.
You will not be permitted to join classes if these are not complete.
-Anyone with a history of organ transplant and on immunosupresants may not participate in programs with Joy and Grace Yoga. Anyone who is pregnant at the time of any class may not participate in programs with Joy and Grace Yoga unless they have been practicing Svaroopa(R) Yoga for at least 6 months.
- If you have a time conflict or other issue getting to class, text Joy and Grace Yoga as soon as possible.
-Payment is expected at time of service. If you are purchasing a group of classes, time of service is the first class in the group.
-Some workshops and specialty series require pre-registration. Payment and registration deadlines will be given with workshop information.
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Online Classes and Private Sessions:
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-For online courses, you will need to be comfortable using zoom.
-The Zoom link will be emailed to all participants within 24 hours prior to start of class.
- Please move this email to a separate folder in your inbox where you can easily find it. The link will not be sent out again.
- For courses that are longer than one day, the same zoom link will be used for each class. Participants are responsible for keeping
track of their links.
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Video and audio during online courses:
- Upon joining the zoom meeting you will be asked to give permission to be unmuted.
- Paricipants will be muted most of the class, but the teacher may need to unmute at times to give individualized support or ask questions of the group.
- The teacher will let participants know when they are being unmuted.
-Your video must remain on for the entire class.
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Physical space during online courses:
- You will need a dedicated space in your home that is big enough to lie down in and clear of obstacles.
- Other people may not be in the room with you during class.
- All electronics should be off including TV, radio, phone, watches, etc.
- Pets may not be in the room with you during class, as they are very distracting to you, other participants, and the teacher.
Please plan accordingly.
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Cancellation and Refund Policies
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Group in-person or online courses:
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-No credit or partial refund is available for missed classes.
- Cancellation by registrant within 48 hours of start of the course: No refunds given.
- Cancellation by registrant more than 48 hours prior to start of course:
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For courses $30 or less: registrant will receive a refund minus 5% processing fee plus $10 cancellation fee.
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For courses over $30: registrant will receive a refund minus 5% processing fee plus $25 cancellation fee.
- All courses are otherwise non-refundable with the following exceptions:
Registrant will receive a full refund if:
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Course is cancelled by Joy and Grace Yoga.
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Registrant is deemed inappropriate for class by Joy and Grace Yoga*
*Joy and Grace Yoga reserves the right to unenroll any registrant if they are not appropriate for the course in any way.
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Private Session Policies:
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- You will be required to complete a medical questionnaire and liability waiver prior to starting private sessions. You will not be permitted to start your session if these are not complete.
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-Payment for all sessions is expected by 24 hours prior to service.
-For clients purchasing more than one session at a time, time of service refers to the first session in that group of sessions. Sessions will not be given or scheduled unless payment has been made.
-Any pre-paid private session packages expire in weeks, within that number plus 3. For example, if you pre pay 4 sessions, they expire in 7 weeks. Any unused sessions after this time will be lost.
-You may reschedule up to 24 hours in advance within the same week, if there is availability. If there is no availability in the same week, and you are unable to keep your appointment it will be treated as a cancellation.
- Cancellations must be made no later than 24 hours prior to your appointment.
- No shows, and cancellations with less than 24 hours notice hours will be a lost session, and count toward your pre-paid sessions. If the session had not been pre paid, you will be billed for the session and unable to reschedule until paid.
-For any schedule changes with less than 24 hours notice, please call or text Joy and Grace Yoga at 857-374-7223.
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-Late arrivals : If you are late for any in person or online session, we will work together as best as time allows for the remainder of your session, and your session will still end at the scheduled time. Missed time will not be made up or any money refunded or credited.
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Please respect scheduling needs of both Joy and Grace Yoga and other clients.